She not only helps with insurance, but also assists patients in finding community resources such as food or housing.
Taylor Sanderson is an advisor that helps patients with their health insurance needs at KentuckyCare—but she also does so much more. Meet Taylor and learn more about how she helps people get healthcare every single day!
How would you describe your job and what you do?
I would describe it as very rewarding. Every day I get to help people help themselves. From running the patients’ eligibility every morning for the clinics to discussing insurance to those in need throughout the day, my day consists of helping others to enroll in programs they may need.
If a patient were to come into the clinic with no insurance, I would reassure them that I will do everything in my power to them with their insurance needs. I would look at their income and see if they were eligible for Medicaid. If not, we would sign them up for insurance through the federal marketplace. If they didn’t qualify for a “special enrollment” since it’s not currently an open enrollment period we would set them up with the sliding fee scale.
The sliding scale is something we offer to decrease the amount they would have to pay for an office visit. Based on their income, we would evaluate what percentage we could take off.
What is the difference between being uninsured and being underinsured?
Uninsured is not having insurance at all, such as a working family whose income is a little over the limit for Medicaid insurance, but can’t afford to pay for insurance through the federal marketplace. Underinsured is having insurance but not having complete financial protection to cover out of pocket healthcare expenses.
Please describe a particularly memorable case when you were able to help someone receive the healthcare they needed.
There was one particular case I had with a mother and her two kids. She had recently found out she was pregnant again, right after a separation with the father of all three children. He left them uninsured and without the financial means to cover healthcare expenses. She came into my office crying, but I reassured her that I would work on her case until she had healthcare for her children. A few hours later she left with smile on her face and was insured.
What should the general public know regarding the services that KentuckyCare provides?
I would like for potential patients to know that I will go above and beyond to fulfill theirneeds. I look forward to building up my patient load, serving them and the community!
Finding Healthcare for You and Your Family
Our KentuckyCare insurance advisors are passionate about serving your community and getting you the healthcare that you deserve. If you are seeking a family practitioner in Kentucky, or searching for the right insurance plan that works for you, please contact your nearest KentuckyCare location for an appointment. You can reach us by phone at 877-791-9154 or request an appointment on our site!